Client Results
At the end of every KMAC project, our clients are encouraged to provide feedback on our services and personnel . . . and to what extent we have improved their bottom line results such as increased sales, jobs retained or added, increased productivity, cost savings, employee satisfaction, and more. Below are results reported for KMAC Fiscal Years 2001-2004.
ESTIMATED ECONOMIC IMPACTS REPORTED BY CLIENTS ($MM)
|
|
|
CUSTOMER SATISFACTION
On a scale of 1 to 5, with 5 being “very satisfied,” KMAC’S average customer satisfaction rating for the last three years is 4.5.
During that same period, 90% of clients gave KMAC a satisfactory rating of 4.0 or higher.
STATE RESULTS
Positive economic impacts and financial results from KMAC services to manufacturers translate into:
- additional wholesale and consumer purchases
- improved factory output
- higher employment levels
- increased personal income
- a stronger state economy
These are the parameters that serve as the ROI (return-on-investment) by which KMAC is measured and evaluated.
STATE FINANCIAL IMPACTS BASED ON CLIENT PROJECTS FY01-04 ($MM)
|
